If you have no heat on a freezing night or no cooling in a July heat wave, call (321) 478-0693 right now — we answer 24 hours a day and dispatch a licensed, insured Kentucky HVAC technician. You will reach a live person, not a recording, any hour of any day, including weekends and holidays.
HVAC emergencies do not wait for Monday morning, and some genuinely cannot wait: a gas smell, a carbon monoxide alarm, a frozen home with an infant or an elderly resident, a flooded or storm-struck outdoor unit. This page explains what counts as an emergency, what to do before we arrive, and how our after-hours dispatch works.
What counts as an HVAC emergency
Call us immediately, at any hour, for:
- Any smell of gas, or a carbon monoxide alarm sounding
- A burning or electrical smell, smoke, or arcing at the equipment
- No heat with temperatures near or below freezing, especially with vulnerable residents
- No cooling during a heat wave with an infant, elderly, or medically fragile person in the home
- Water pouring from the system, or a flooded indoor unit
- Storm, lightning or tornado damage to the outdoor unit
A gas smell or CO alarm comes first: get everyone outside, leave a door open, and call from outside. We would always rather you call and be safe than wait and wonder.
No heat in a cold snap: what gets fixed the same night
When Somerset drops into the teens and the heat quits, a cold house becomes a health issue fast for infants, older adults, and anyone with a medical condition — and frozen pipes are a real risk below freezing. Many no-heat calls are same-night fixes: a failed igniter, a dirty flame sensor, a tripped safety, a heat pump stuck off its defrost, a bad capacitor on an electric system.
We carry the common failure parts, so a large share of no-heat calls are resolved on the first visit. When a part has to be sourced, we tell you honestly and do what we can to keep the home safe in the meantime.
No cooling in July heat and humidity: who should not wait
A Somerset heat wave — upper 80s and higher with heavy humidity — turns a house without AC into a dangerous place for the very young, the elderly, and people with heart or breathing conditions. If that describes someone in your home, do not tough it out; call, and get somewhere cool in the meantime.
For everyone else, a no-cool call still gets a prompt response. Common same-visit fixes include capacitors, contactors, clogged condensate drains that tripped a safety switch, and frozen coils once we find the cause.
Gas smell, carbon monoxide alarm or burning odor: what to do first
These three come before any repair call:
- Gas smell: get everyone out, leave a door open, do not flip switches or light anything, call the gas company or 911 and then us — all from outside
- CO alarm: treat it as real, get everyone into fresh air, call 911 if anyone feels ill, then call us
- Burning or electrical smell: shut the system off at the breaker if you can do so safely, and call
Carbon monoxide is odorless, so a sounding alarm is never something to "wait out." A persistent burning smell often means a motor or wiring is overheating, which is a fire risk.
What to do before the technician arrives
While help is on the way, these safe checks sometimes solve the problem or at least protect your home:
- Check the thermostat: correct mode (HEAT or COOL), set past the room temperature, fresh batteries
- Check the breaker for the furnace, air handler or outdoor unit
- Check the filter — a filter clogged solid can shut a system down
- For no heat with a heat pump, switch the thermostat to emergency heat to keep the house warm
- For a frozen AC, turn the system to "off" and let the ice thaw — never chip at it
If a safe, simple check fixes it, wonderful. If not, we are already on the way.
How 24/7 dispatch works: live answer, nearest technician, price before work
When you call (321) 478-0693, a live person takes your address, the symptoms, how long the system has been down, and whether anyone in the home is especially vulnerable — which moves you up the queue. We dispatch the nearest available licensed technician.
On arrival the technician diagnoses the problem and gives you the price before any work begins, even at 2 a.m. You approve it first. We do not use an emergency to pressure anyone into a decision — the goal is to get you safe and comfortable, with the numbers in front of you.
Nights, weekends and holidays: how after-hours pricing works
After-hours, weekend and holiday calls carry a different rate than a weekday-afternoon visit, which is standard across the trade. The difference is that we tell you up front, on the phone and again before any work, so there is no surprise on the invoice.
If a problem can safely wait for regular hours and you would rather save the after-hours rate, we will tell you that too. Honesty is cheaper than a callback.
After storms and power outages: surge damage, flooded units, debris
Southern Kentucky gets severe weather, and the May 16, 2025 tornado that crossed the south side of Somerset and reached EF4 strength in London was a hard reminder. Storms damage HVAC systems in ways that are not always obvious: a power surge can fry a control board or compressor, floodwater can ruin an outdoor unit's electrical components, and debris can bend coils and fins.
We respond to storm-damaged systems, check whether a unit is safe to run, and document equipment condition — model and serial numbers, photos, and a clear scope — if you need it for an insurance claim. We stay factual: a contractor can document damage, but the insurer decides coverage, and we never promise a claim outcome.
The Emergency 24/7 process, step by step
When the heat or cooling is gone and it is not safe to wait, speed and judgment both matter. Here is how an emergency call works, start to finish.
- 1
Live answer, any hour
A real person picks up 24/7 — nights, weekends and holidays — and takes your address, the symptom, the safety risk, and whether anyone in the home is especially vulnerable.
- 2
Safe-steps coaching
If there is a gas smell, arcing, water or a frozen unit, we coach you through safe shutoff and occupant safety before the truck arrives. If anyone is unsafe, we tell you to leave the area first.
- 3
Nearest technician, price before work
We dispatch the closest available licensed technician and give you a realistic timeframe. On arrival you get the price before any work begins — even at 2 a.m. — with after-hours rates stated up front.
- 4
Fix and make safe
We carry the common no-heat and no-cool failure parts, so a large share of calls are resolved on the first visit, and we confirm the system is running safely before we leave.
Why choose QC Heating & Cooling Pros for Emergency 24/7
An emergency is exactly when a company’s real character shows. Here is what you get when you call us at 2 a.m.:
A live person, not a recording
Any hour, weekends and holidays included. No voicemail maze when the heat is out and the house is dropping toward freezing.
Prioritized for the vulnerable
Homes with infants, elderly residents or anyone medically fragile move up the queue — we ask on the first call for a reason.
Price before work, even at night
After-hours rates are told to you up front and you approve the price first. We do not use an emergency to pressure anyone into a replacement.
Common parts on the truck
Igniters, flame sensors, capacitors and safeties ride with us, so many no-heat and no-cool calls are fixed on the first visit.
Areas we cover around Somerset
We serve Somerset and Pulaski County and out across the 40-minute ring. See our full service-area map, or jump to a nearby town:
Frequently asked questions
Are you really available 24 hours a day?
Yes. We answer the phone live 24 hours a day, 7 days a week, including weekends and holidays. You reach a person, not a machine, and we dispatch a licensed Kentucky technician for genuine emergencies at any hour.
How quickly can a technician arrive?
We dispatch the nearest available technician and give you a realistic timeframe when we take the call. We do not promise a fixed arrival window up front, because honest travel time depends on your location, the hour, and how many urgent calls are ahead — but emergencies with vulnerable residents are prioritized.
Does emergency service cost more at night or on a holiday?
After-hours, weekend and holiday calls carry a different rate than a standard weekday visit — that is normal in the trade. What matters is that we tell you the rate up front and give you the full price before any work starts. If the problem can safely wait for regular hours, we will say so.
Should I switch my heat pump to emergency heat while I wait?
If your heat pump has quit heating and the house is getting cold, yes — switching the thermostat to emergency (auxiliary) heat uses the backup electric strips to keep the home warm until we arrive. Expect a higher power bill while it runs that way; it is a stopgap, not a fix, so still call for repair.
Is a gas smell or a carbon monoxide alarm an emergency?
Yes — the most urgent kind. If you smell gas, get everyone outside, leave a door open, do not touch switches or light anything, and call the gas company or 911 and then us, all from outside. A sounding carbon monoxide alarm is never something to wait out, because CO is odorless — get into fresh air and call 911 if anyone feels dizzy, nauseated or confused. We handle the HVAC side once everyone is safe.
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